How Does it Work?

You are interested in using our service to help you decide on which GPS vehicle system is right for you. Once we receive a call stating that you are interested in using our services, we will set up an appointment for you to meet with one of our knowledgeable System Engineers at a time convenient for you.

The system engineer will then visit your office and listen to the concerns you have involving your fleet and the operations surrounding it.

Understanding your specific concerns is important in helping our engineers to explain which systems are available that will fit your equipment specification requirements and functionality needs.

Our customers span many industries including Ambulance; Taxi Services; Garbage Services; Armored Couriers; Trucking; Courier; Towing; Limo, and Public Safety;  just to name a few, and range from ‘Mom and Pop’ fleets with only five vehicles to transportation giants.

WICS engineers and technicians have a strong background working with many of the popular GPS vehicle tracking systems around today. We have relationships with major manufacturers and distributors in diverse segments involving GPS and fleet management as a whole. Our engineers have worked with seven of the top ten GPS vehicle tracking system manufacturers for the past six years.  WICS Technology is vendor neutral.

Setup

The right system has been chosen. Next, the functionalities of the system requires set-up. This includes the software, and many times the hardware, firmware, IP Programming, and activation, etc. WICS Technology experts are prepared to make all necessary settings to allow your system to operate at its optimal performance.

Configuration

Many dealers will help you set-up. Only WICS Technology can help you configure your system for operation without any additional charge. Like all software driven systems, your company's specific operational data must be entered and your individual values set which will enable your system to perform in a way where it will be most beneficial for you and your company.

Training

Most GPS system have user friendly software programs. As with any new software application, there is a learning curve. A qualified WICS instructor will guide you through the most basic procedures to accomplish the  tasks required to enhance your operation.

At WICS Technology we will hold your hand until you and/or your designated staff members feel totally comfortable using your new GPS vehicle tracking system.

Installation Repair and Maintenance

WICS Technology prides itself on technical expertise. We employ only A+ certified radio technicians and assign a System Engineer to oversee each and every job.

Our service vans are always well stocked. In the event of an emergency or of unexpected repair, our technicians are always ready to tackle any problem that can occur in the field. Our technicians work during your off hours so as not to interfere with your daily operations.

Our knowledgeable technicians are available to service your GPS vehicle tracking software whether we did the installation or if it was installed by another company.

We guarantee that a technician will be at your location within 24-48 hours from the time you place a request for a service call.

Integration

Many times the solution which best match your needs, is not simply provided by one manufacturer. There are situations where you may desire your front-end systems to work with your back end systems. There are controls in many software applications the manufacturer does not support. WICS Technology specializes in integrating systems to allow you to do and see things you were not able to do before.

With a clear, clean, well thought out approach, we can do things like:

• Integrating your GPS system with your CRM operations
• Integrating your GPS system with dispatch and navigation
• Networking the system to make a virtual private network

Partnership with Industry Leaders

The Technology Alliance Program is designed for independent software and hardware vendors with complementary products that interoperate with GPS vehicle tracking applications and fleet management solutions.